FAQ

Resellers who wish to display and sell Genovate-branded DNA test kits have three options for purchasing Genovate kits. The Prepaid option requires substantial upfront costs, as Resellers are required to purchase the kits at the Reseller rate (including the lab fee). The other two options (Deposit Only and Kit Only) have much lower upfront costs, as only a small deposit is required for each kit, (and the lab fee is paid after the kit has sold).

Resellers who wish to provide our DNA testing services under their own company name (private label) have minimal upfront costs as DNA testing supplies are provided for a small deposit.

Customers can choose to receive their results directly, or results can be provided to your business and you can arrange a consultation with your customer to provide and discuss their DNA analysis results.

All test kits and collection supplies are stored at room temperature before sample collection. Test kits and collection supplies can be stored indefinitely.

All test kits and collection supplies are stored at room temperature after sample collection. Test kits and collection supplies should be returned for testing within 3 months after sample collection.

No. The testing will only proceed for DNA samples collected using the sterile buccal swabs provided with each kit.

• Poor quality of the DNA sample, which can occur if the proper collection instructions are not followed.
• Late DNA kit activation. Laboratory testing will not begin until the kit has been activated online.
• Late lab fee payment. Laboratory testing will not begin until lab fees are paid in full.
• Rare genetic variations may require further testing and cause delays.
• Closely related alleged fathers (e.g. brothers). Further testing may be required to accurately determine which individual is the true biological father of a child.

Personal Genomics Test Supply Packs contain DNA collection instructions, a DNA Test Requisition Form and buccal (mouth) swabs for one individual.

DNA Relationship Test Supply Packs contain DNA collection instructions, a DNA Test Requisition Form and buccal (mouth) swabs for all parties in involved in the test. Extra buccal swabs are also provided for additional individuals for any of the complex Relationship Tests (e.g. multiple children or more than one alleged father).

Test kits for the Health & Disease, Diet & Fitness, Behaviour & Traits and Ancestry tests contain DNA collection instructions, a DNA Test Requisition Form and buccal (mouth) swabs for one individual.

DNA Relationship Test Kits contain DNA collection instructions, a DNA Test Requisition Form and buccal (mouth) swabs for the simple test option for each test. For example, the DNA Paternity Test kit contains buccal swabs for a child and an alleged father.

If the parties to be tested live at different addresses, we can split the kit and send the sample collection components to each address separately. Since the collection components are individually barcoded, they will be tested together once the samples arrive back at the laboratory. To order a split kit, simply state “please split this kit” in the comments box of the online order form. Please also indicate which name and address to send each component. Alternatively, you can choose to have the entire kit shipped to you and you can split the kit yourself and send the collection components to the other parties in the test.

A private relationship test is suitable for individuals who wish to find out the truth about a biological relationship in private, before deciding on the next step. If a private test is required, the DNA sample can be collected by anyone, without any witnessing, fingerprinting or other legal obligations. The sample collection process is quick and easy, and takes just minutes to complete.

A legal relationship test is intended for court use and is accepted as legal proof of a biological relationship in court. If a legal test is chosen, the sample is collected by an unbiased third party witness, at one of our approved legal sample collection facilities. Fingerprinting and other legal obligations are also required for a legal test.

Legal relationship tests are intended for use in court. DNA samples for legal tests must be collected following strict chain-of-custody procedures at an approved legal sample collection facility. If your business is interested in becoming a chain-of-custody sample collection site and selling legally admissible DNA relationship tests, please contact us at support@genovate.com.

If the parties involved live in different cities, separate appointments at chain-of-custody sample collection sites can be arranged for each individual in their respective locations. Since the collection components are individually barcoded, they will be tested together once the samples arrive back at the laboratory.

The Chain-of-Custody DNA Sample Collection Kit and all included supplies are stored at room temperature before sample collection. Collection kits can be stored indefinitely.

All buccal swabs are are stored at room temperature after sample collection. The swabs must be stored in a secure location before returning by courier to the testing laboratory.

No. The testing will only proceed for DNA samples collected using the sterile buccal swabs provided in the Chain-of-Custody DNA Sample Collection Kit.

• Poor quality of the DNA sample, which can occur if the proper collection instructions are not followed.
• Late lab fee payment. Laboratory testing will not begin until lab fees are paid in full.
• Rare genetic variations may require further testing and cause delays.
• Closely related alleged fathers (e.g. brothers). Further testing may be required to accurately determine which individual is the true biological father of a child.
• Incomplete legal testing requirements.